Wholesalers, distributors, multichannel retailers, e-commerce with in-house warehouse. Between orders coming in from different channels, per-customer pricing, and returns management, operational efficiency is the difference between margin and loss. We build the software that enables it.
The e-commerce platform is modern (Shopify, WooCommerce, marketplaces), the ERP is from the 2000s or a vertical system. Today orders are re-entered manually or via overnight CSV imports. Errors, delays, customer service overload.
Price lists differentiated by customer, by channel, by quantity, with special offers and annual contracts. The pricing logic has grown over time and today it's hard to maintain and to reproduce outside the current system.
WhatsApp, chat, email, phone: the same customers ask where their order is. Answering requires checking 3 different systems. Long response times, inconsistent quality.
Partial returns, replacements, refunds: often semi-manual processes with frequent errors. Lack of unified tracking from carrier to ERP, with impacts on accounting reconciliation.
AS/400 or custom RPG-based ERPs are very common in Italian distribution. They work but don't scale for today's volumes and channels. Integration with marketplaces, e-commerce, shipment tracking systems turns out to be complex.
AI agents for unified customer service (WhatsApp + chat + email), automatic order tracking, semi-automatic returns handling. AI for email routing, document automation on accounts payable, customer-review classification.
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AS/400 and custom 2000s-era ERPs are extremely common in Italian distribution. We modernize progressively with the strangler pattern. Middleware between modern e-commerce and legacy ERP when a full rewrite is not the priority.
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For distributors in regulated sectors (food, pharmaceutical, medical devices): traceability, audit trail, sector-specific compliance. GDPR-by-design for B2C customer data.
See the pillar APIs and middleware on top of systems not ready for a rewrite.
Rebuilding 2000s ERPs with full data migration.
Sales conversation, bookings, after-sales over WhatsApp Business.
Reduces first-line support load and shortens response times.
E-invoicing integrated with the ERP, warehouse, and bank.
Move RPG/COBOL to a modern stack while preserving business logic.
When the spreadsheet has become the operating system of a critical process.
B2C customer data, marketing consent management, configurable retention. Privacy-by-design for new software.
E-invoicing obligations via the Italian SDI, cross-border transaction reporting. Automatable end-to-end.
Traceability, document retention, compliance with sector-specific guidelines (HACCP, GMP for those handling drugs/medical devices).
Typical results: average response time from hours to seconds, 60-80% automation rate on tier-one requests (where is my order, can I change the address, when does it arrive), 40-60% reduction in phone contacts. The human team stays focused on cases that require judgment.
Yes, one of the most frequent cases. We build a middleware layer between Shopify (or Magento/PrestaShop/WooCommerce) and the legacy ERP. Orders flow automatically from the site to the ERP, stock is synced real-time, tracking is handled automatically. No more duplicate data entry.
Typical ranges: €60,000-150,000 for integration projects (middleware on top of the legacy). €120,000-400,000 for progressive replacement with module-by-module rebuild. The choice depends on how critical the legacy is and on the availability of internal knowledge.
We work with Italian and international B2B marketplaces (Amazon Business, ARIBA, sector-specific supply-chain marketplaces). Typical integration includes catalog sync, order reception, stock updates, invoicing. The technical specifications of individual marketplaces we learn during discovery.
A real conversation with the people who'll build the software. No automated quotes, no sales bots.
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